At cpehw.shop, your satisfaction is our priority. Whether you have a question, need support, or want to share feedback, our team is just a message away. We aim to offer a seamless customer experience before, during, and after your purchase.
We provide multiple ways for you to connect with us, and we strive to respond promptly and efficiently to all inquiries.
Customer Support
Have a question about your order, delivery status, or product details? Our support team is ready to help.
- Email (Primary Support):
contact@cpehw.shop
We usually respond within 24–48 business hours. Please include your order ID, email address used during checkout, and a clear description of your issue. - Working Hours:
Monday to Saturday: 9:00 AM – 7:00 PM (IST)
Closed on Sundays and national holidays
Tip: Always check your spam or promotions folder in case our email response lands there.
Order & Shipping Queries
If your query is related to a placed order (delivery delay, tracking, address change, etc.), please provide the following details in your message:
- Full Name
- Order ID
- Email/Mobile number used at checkout
- Query summary (e.g., “Tracking not updated”, “Item damaged”, etc.)
Our logistics and operations team will investigate and get back to you as soon as possible.
Return, Exchange & Refund Assistance
To initiate a return, exchange, or refund:
- Visit our Returns & Refunds page
- Review our policy and eligibility terms
- Email us with images (if applicable), invoice details, and reason for return
All return or exchange requests must be submitted within 7 days of delivery.
General Inquiries
For suggestions, compliments, or general business questions, reach us at:
contact@cpehw.shop
Subject: “General Inquiry – [Your Message Topic]”
We welcome your ideas and feedback that help us improve our store, services, and product offerings.
Bulk Orders & B2B Collaborations
Interested in placing a bulk order or discussing business partnerships?
partners@cpehw.shop
Subject: “Bulk Order/B2B Inquiry – [Your Company Name]”
Our business development team will respond within 2–3 business days.
Our Office Address
CPEHW E-Commerce Private Limited
Plot No. 112, 2nd Floor,
Sector 44, Gurugram, Haryana – 122003
India
Please note: This is our administrative office. Walk-ins are not allowed without a prior appointment.
Social Media
Stay updated with the latest launches, offers, and updates:
- Instagram: @cpehw.shop
- Facebook: cpehw.shop
- Twitter (X): @cpehw_shop
You can also DM us on social platforms — our team monitors messages during business hours.
We Value Your Trust
At cpehw.shop, every customer matters. Whether you’re shopping with us for the first time or are a returning buyer, we’re committed to making your experience smooth and enjoyable.
Don’t hesitate to get in touch — we’re here to support you at every step.
Email: contact@cpehw.shop
Website: https://cpehw.shop